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1. Control of Documents Procedure 1.1The simplest way to control documents is to make them available on the computer network, preferably with no paper copies anywhere

2. Internal Audit Procedures 2.1 the steps for gathering the information to determine whether the quality management system is effectively implemented and maintained.

3. Control of Non-conforming Product Procedure 3.1 the steps to follow to to identify product and/or service problems

4. Corrective Action Procedure 4.1 finding out why the nonconformity occurred and making sure the problem does not occur again.

5. Continuous improvement 5.1 incremental improvements as a a result of corrective actions

6. Customer Satisfaction 6.1 Forms are often used to request comments from customers

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This page was last modified on 29 November 2005, at 02:42.
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