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==Control of Documents Procedures==
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= Control of Documents Procedure =
 +
*Productions always follow a set of documented guidelines.
 +
*Audio and Video production procedures are especially stringent.
 +
*Logos and style guides are standardized throughout the websites and new reusable media is always available.
  
This procedure is about control of documentation which includes documents from both internal sources, such as images, style guides, etc and external such as standards and specifications.
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= Internal Audit Procedure =
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*Audits overlook the functioning and implementation of procedures.
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*Past performance is a benchmark for future improvement.  
  
The simplest way to control documents is to make them available on the computer network, preferably with no paper copies anywhere.  
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= Control of Non-conforming Product Procedure =
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*Negative customer feedback is used to gauge dissatisfaction.
 +
*Reviews are conducted of the offending products and necessary action is taken.  
  
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= Corrective Action Procedure =
 +
*After accountability is established, the team responsible for the problem is also the team responsible for the solution.
 +
*Problems due to erratic hardware is resolved by replacing or upgrading hardware.
  
==Internal Audit Procedures==
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= Continuous Improvement =
 
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*A specific rate of expansion and improvement is expected.  
This procedures describes the steps for gathering the information to determine whether the quality management system is effectively implemented and maintained. This is obtained by:
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*Ratio of new customers to old customers is used as a approximate indicator of improvement rate.  
 
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-observing processes being carried out
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-talking to the people carrying out the processes
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-looking at records
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To ensure the web's quality is maintained at the assigned standard, this procedure is repeated every 6 months.
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==Control of Non-Conforming Product Procedure==
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This procedure will document the steps to follow to identify product and/or service problems (nonconformity), deciding what to do about them.
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To ensure the highest quality possible, reqular user usability test is carried out regularly.
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==Corrective Action Procedure==
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This procedure is concered with finding out why the nonconformity occured and making ture that the problem does not occur again.
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Some example of this procedure is :
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-client visit
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-interview with client/ customers
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==Continuous Improvement==
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Continuous improvement is a term used to describe the incremental improvements that take place over time as the result of corrective actions are fed back into the Quality System.
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Example of this is:
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- getting feedback from customers/ staff
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- general observations
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==Customer Satisfaction==
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- Surveys
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- Feedback
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- Suggestions- online form
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- party for customers
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--[[User:203.166.96.238|203.166.96.238]] 22:15, 14 Nov 2005 (EST)Cynth
+
  
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= Customer Satisfaction =
 +
*As stated, customer feedback is encouraged.
 +
*Total customer satisfaction is reviewed. But in the review procedure, more weight is given to results (turnover) than to comments.
  
 
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Latest revision as of 15:56, 31 July 2009

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http://nocanozelro.com/roloudomd.html[acelalelal] [[1][acelalelal]]

"acelalelal":http://trgetdarace.com/pasalbocnoge.html

Control of Documents Procedure

  • Productions always follow a set of documented guidelines.
  • Audio and Video production procedures are especially stringent.
  • Logos and style guides are standardized throughout the websites and new reusable media is always available.

Internal Audit Procedure

  • Audits overlook the functioning and implementation of procedures.
  • Past performance is a benchmark for future improvement.

Control of Non-conforming Product Procedure

  • Negative customer feedback is used to gauge dissatisfaction.
  • Reviews are conducted of the offending products and necessary action is taken.

Corrective Action Procedure

  • After accountability is established, the team responsible for the problem is also the team responsible for the solution.
  • Problems due to erratic hardware is resolved by replacing or upgrading hardware.

Continuous Improvement

  • A specific rate of expansion and improvement is expected.
  • Ratio of new customers to old customers is used as a approximate indicator of improvement rate.

Customer Satisfaction

  • As stated, customer feedback is encouraged.
  • Total customer satisfaction is reviewed. But in the review procedure, more weight is given to results (turnover) than to comments.

Back to main page

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This page was last modified on 31 July 2009, at 15:56.
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