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The simplest way to control documents is to make them available on the computer network, preferably with no paper copies anywhere.  
 
The simplest way to control documents is to make them available on the computer network, preferably with no paper copies anywhere.  
  
[[User:203.166.96.235|203.166.96.235]] 22:14, 14 Nov 2005 (EST)Cynthia
 
  
 
==Internal Audit Procedures==
 
==Internal Audit Procedures==
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To ensure the web's quality is maintained at the assigned standard, this procedure is repeated every 6 months.  
 
To ensure the web's quality is maintained at the assigned standard, this procedure is repeated every 6 months.  
  
[[User:203.166.96.235|203.166.96.235]] 22:14, 14 Nov 2005 (EST)Cynthia
 
  
 
==Control of Non-Conforming Product Procedure==
 
==Control of Non-Conforming Product Procedure==
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To ensure the highest quality possible, reqular user usability test is carried out regularly.
 
To ensure the highest quality possible, reqular user usability test is carried out regularly.
  
[[User:203.166.96.235|203.166.96.235]] 22:14, 14 Nov 2005 (EST)Cynth
 
  
 
==Corrective Action Procedure==
 
==Corrective Action Procedure==
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-interview with client/ customers
 
-interview with client/ customers
 
[[User:203.166.96.235|203.166.96.235]] 22:14, 14 Nov 2005 (EST)Cynth
 
  
 
==Continuous Improvement==
 
==Continuous Improvement==
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- general observations
 
- general observations
  
~~Cynth
 
  
 
==Customer Satisfaction==
 
==Customer Satisfaction==
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- party for customers
 
- party for customers
  
~~Cynth
+
--[[User:203.166.96.238|203.166.96.238]] 22:15, 14 Nov 2005 (EST)Cynth
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[[Ccaesarina|Back to main page]]

Revision as of 03:15, 15 November 2005

Control of Documents Procedures

This procedure is about control of documentation which includes documents from both internal sources, such as images, style guides, etc and external such as standards and specifications.

The simplest way to control documents is to make them available on the computer network, preferably with no paper copies anywhere.


Internal Audit Procedures

This procedures describes the steps for gathering the information to determine whether the quality management system is effectively implemented and maintained. This is obtained by:

-observing processes being carried out

-talking to the people carrying out the processes

-looking at records

To ensure the web's quality is maintained at the assigned standard, this procedure is repeated every 6 months.


Control of Non-Conforming Product Procedure

This procedure will document the steps to follow to identify product and/or service problems (nonconformity), deciding what to do about them.

To ensure the highest quality possible, reqular user usability test is carried out regularly.


Corrective Action Procedure

This procedure is concered with finding out why the nonconformity occured and making ture that the problem does not occur again.

Some example of this procedure is :

-client visit

-interview with client/ customers

Continuous Improvement

Continuous improvement is a term used to describe the incremental improvements that take place over time as the result of corrective actions are fed back into the Quality System.

Example of this is:

- getting feedback from customers/ staff

- general observations


Customer Satisfaction

- Surveys

- Feedback

- Suggestions- online form

- party for customers

--203.166.96.238 22:15, 14 Nov 2005 (EST)Cynth


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