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Difference between revisions of "ProjISO"

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= Control of Documents Procedure =
 
= Control of Documents Procedure =
Our productions always follow a set of guidlines. As described in [[ProjAudio | Audio Procedures]] and [[ProjVideo | Video Procedures]] our Audio and Video production procedures are especially stringent. Our logos and style guides are standardized throughout our websites and new reusable media is always entered into the specific media registry for maximum accessibility.  
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*Productions always follow a set of documented guidelines.  
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*Audio and Video production procedures are especially stringent.  
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*Logos and style guides are standardized throughout the websites and new reusable media is always available.  
  
 
= Internal Audit Procedure =
 
= Internal Audit Procedure =
We have sentries employed to overlook the functioning and implementation of our procedures. Although we prefer obediance, our employees are subjected to harsh punishments if they misbehave. We use our past performance as a benchmark and we insist on improvement.  
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*Audits overlook the functioning and implementation of procedures.  
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*Past performance is a benchmark for future improvement.  
  
 
= Control of Non-conforming Product Procedure =
 
= Control of Non-conforming Product Procedure =
We like to deal with problems without resorting to witchhunts, but we do believe in individual accountability and responsibilty. If the problem does not stem from irresponsibility, then it is dealt with mechanically (hardware replacement, etc) and swiftly.  
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*Negative customer feedback is used to gauge dissatisfaction.  
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*Reviews are conducted of the offending products and necessary action is taken.  
  
 
= Corrective Action Procedure =
 
= Corrective Action Procedure =
We prefer using tasers for disciplinary action. Media quality problems can usually be resolved by re-encoding the media files. Scripting and programming bugs are corrected
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*After accountability is established, the team responsible for the problem is also the team responsible for the solution.  
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*Problems due to erratic hardware is resolved by replacing or upgrading hardware.  
  
 
= Continuous Improvement =
 
= Continuous Improvement =
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*A specific rate of expansion and improvement is expected.
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*Ratio of new customers to old customers is used as a approximate indicator of improvement rate.
  
 
= Customer Satisfaction =
 
= Customer Satisfaction =
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*As stated, customer feedback is encouraged.
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*Total customer satisfaction is reviewed. But in the review procedure, more weight is given to results (turnover) than to comments.

Revision as of 02:52, 29 November 2005

Control of Documents Procedure

  • Productions always follow a set of documented guidelines.
  • Audio and Video production procedures are especially stringent.
  • Logos and style guides are standardized throughout the websites and new reusable media is always available.

Internal Audit Procedure

  • Audits overlook the functioning and implementation of procedures.
  • Past performance is a benchmark for future improvement.

Control of Non-conforming Product Procedure

  • Negative customer feedback is used to gauge dissatisfaction.
  • Reviews are conducted of the offending products and necessary action is taken.

Corrective Action Procedure

  • After accountability is established, the team responsible for the problem is also the team responsible for the solution.
  • Problems due to erratic hardware is resolved by replacing or upgrading hardware.

Continuous Improvement

  • A specific rate of expansion and improvement is expected.
  • Ratio of new customers to old customers is used as a approximate indicator of improvement rate.

Customer Satisfaction

  • As stated, customer feedback is encouraged.
  • Total customer satisfaction is reviewed. But in the review procedure, more weight is given to results (turnover) than to comments.

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