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(Control of Documents Procedure)
 
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==ISO9000 Procedure==
 
==ISO9000 Procedure==
===Control of Documents Procedure===
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===1.Control of Documents Procedure===
 
This procedure is about control of documentation which includes documents from internal sources and external sources. The simplest way to control documents is to make them available on the computer network.<br/>
 
This procedure is about control of documentation which includes documents from internal sources and external sources. The simplest way to control documents is to make them available on the computer network.<br/>
 
----
 
----
 
I suggest categorise documents, keep documents secure. Always backup all documents.
 
I suggest categorise documents, keep documents secure. Always backup all documents.
  
===Internal Audit Procedure===
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===2.Internal Audit Procedure===
 
This procedure describes the steps for gathering the information to determine whether the quality management system is effectively implemented and maintained.
 
This procedure describes the steps for gathering the information to determine whether the quality management system is effectively implemented and maintained.
 
You can obtain the information from :
 
You can obtain the information from :
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Normally you should have a schedule and regulation to check procedures for about one year or half year.
 
Normally you should have a schedule and regulation to check procedures for about one year or half year.
  
===Control of Non-conforming Product Procedure===
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===3.Control of Non-conforming Product Procedure===
 
This procedure will document the steps you follow to identify product and/or service
 
This procedure will document the steps you follow to identify product and/or service
 
problems, deciding what to do about them.<br/>
 
problems, deciding what to do about them.<br/>
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You'd better spend more time to do useability test.
 
You'd better spend more time to do useability test.
  
===Corrective Action Procedure===
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===4.Corrective Action Procedure===
 
This procedure will describe the steps for finding out why the nonconformity occurred and making sure that the problem does not occur again.
 
This procedure will describe the steps for finding out why the nonconformity occurred and making sure that the problem does not occur again.
 
Normally, you should  
 
Normally, you should  
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Visit user and interview user is very important.
 
Visit user and interview user is very important.
  
===Continuous Improvement===
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===5.Continuous Improvement===
 
Continuous improvement strives to reduce the recurrence of repetitive quality problems.
 
Continuous improvement strives to reduce the recurrence of repetitive quality problems.
 
----
 
----
 
I suggest to do survey and get some useful feedback.
 
I suggest to do survey and get some useful feedback.
 
   
 
   
===Customer Satisfaction===
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===6.Customer Satisfaction===
 
Online quiz and forms are often used to collect information from users. These are easy to get feedback from users and know if users are satisfied.
 
Online quiz and forms are often used to collect information from users. These are easy to get feedback from users and know if users are satisfied.
 
----
 
----
 
Use online forms and quiz is a good idea. Include one in the website.
 
Use online forms and quiz is a good idea. Include one in the website.
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:[[Tafehong|Back Main]]

Latest revision as of 03:17, 22 November 2005

ISO9000 Procedure

1.Control of Documents Procedure

This procedure is about control of documentation which includes documents from internal sources and external sources. The simplest way to control documents is to make them available on the computer network.


I suggest categorise documents, keep documents secure. Always backup all documents.

2.Internal Audit Procedure

This procedure describes the steps for gathering the information to determine whether the quality management system is effectively implemented and maintained. You can obtain the information from :

  • observing processes being carried out
  • looking at records



Normally you should have a schedule and regulation to check procedures for about one year or half year.

3.Control of Non-conforming Product Procedure

This procedure will document the steps you follow to identify product and/or service problems, deciding what to do about them.
You need log the problems, and record any decisions made.


You'd better inform everybody who will be affected by the problem. You'd better spend more time to do useability test.

4.Corrective Action Procedure

This procedure will describe the steps for finding out why the nonconformity occurred and making sure that the problem does not occur again. Normally, you should

  • reviewing the nonconformities
  • determing the causes
  • evaluating the action to ensure the nonconformities won't recur
  • implement action and records the action results

Visit user and interview user is very important.

5.Continuous Improvement

Continuous improvement strives to reduce the recurrence of repetitive quality problems.


I suggest to do survey and get some useful feedback.

6.Customer Satisfaction

Online quiz and forms are often used to collect information from users. These are easy to get feedback from users and know if users are satisfied.


Use online forms and quiz is a good idea. Include one in the website.


Back Main

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